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We would love to help you! Please give us 24 hours to respond. Please include as much information about your order. The order number, picture or video of the wrong or broken parts, and white manufacture barcode attached on the printer base can assist you more efficiently.
Please note that our customer representative response may be delayed due to the holidays and weekends.

Company Address: 1302, 12/F, Block 3, JinChengYuan, Tongsheng Community, Dalang, Longhua District, Shenzhen, China, 518109